Last updated: 3 October 2026
We want you to be happy with CraftRoq. If a Pro plugin is not right for you, you can get your money back.
14-day refund
- You can ask for a full refund within 14 days of any payment — a new license, a renewal or an upgrade.
- No questions asked for a first request; telling us what went wrong helps us improve.
- Free plugins are free, so there is nothing to refund.
How to ask
Email [email protected] from the address you used to buy, with your order number. We confirm by email when the refund is issued.
What happens next
- The refund goes back to your original payment method. Depending on your bank or provider it can take 5–10 business days to appear.
- The license (or the upgrade) paid for by that payment is revoked: your sites stop receiving updates and support.
- For a partial refund, the license is adjusted to match what you kept.
After 14 days
Payments older than 14 days are not refundable, except where the law requires it.
Disputes and chargebacks
If something is wrong with a charge, please contact us first at [email protected] — it is the fastest way to fix it. A license is suspended while a payment dispute or chargeback is open.
Fair use
We may decline refunds where the policy is being abused, for example repeated buy-and-refund cycles.