Messages you might see on the license screen, and what to do.
| Message | What to do |
|---|---|
| That license key is not valid. | Copy the key again from your license email or your account — make sure there are no extra spaces. |
| That license key is for a different product. | Each Pro plugin has its own key (unless you have an Agency license). Use the key for this plugin. |
| This license is already active on the maximum number of sites. | Deactivate a site you no longer use, from that site or your account — or upgrade your plan. |
| This license has expired. | Renew from your account. The key stays the same. |
| This license is suspended. | Usually caused by a payment dispute. Contact support. |
| This license has been revoked. | The payment for it was refunded. Buy a new license to continue receiving updates. |
Updates don’t show up
- Check the license screen says the license is active.
- Go to Dashboard → Updates and click Check again.
- Make sure your server can make outgoing HTTPS requests to portal.craftroq.com — some firewalls and security plugins block them.
Still stuck? Submit a ticket.